Performance Support Tools

People are most interested in learning the moment they need the information. Our performance support tools are designed to provide your professionals with the information they need when they need it.

Our tools complement formal training and range from off-the-shelf solutions to customized solutions designed to improve performance while reducing the time it takes to learn about a topic.

PSI’s performance support tools reinforce and support formal training, so your professionals can:

  • Quickly learn about or gain a more in-depth knowledge of topics
  • Prepare for executive meetings
  • Build credibility
  • Stay up-to-date on current trends and challenges

We offer a variety of off-the-shelf and custom performance support tools, including:

  • Inside the Industry® Wikis
  • Executive Conversation Starters™
  • Enablement services
  • Quick reference guides
  • Infographics
  • How to videos
  • eBooks
  • Learning portals
  • Process maps
  • And more…

Client Goal: Large technology company wanted to create value chain maps across 24 industries to help their sales professionals understand the key issues, trends, KPIs and executives within each industry. 

PSI Solution: We used our in-depth industry knowledge and instructional design capabilities to develop an interactive performance support tool that was easy to use and highlighted each industry’s important aspects.

Enablement Services

Our enablement services provide integrated content, training, and development to assist your sales and consulting professionals in creating effective account plans and mastering selling proposed solutions. Learn more about the enablement services we provide.

Account Planning and Strategy

We provide your account team with sessions developed for their account positions. We use research, industry training, and coaching to identify strategic opportunities and create innovative solutions. Sessions include:

  • Strategic objectives
  • Financial performance
  • SWOT analysis
  • Impact of industry trends
  • Business initiatives
  • Organizational structure
  • Client-specific opportunities

Sales Mastery Programs

With our sales mastery programs, your team will be guided on how to position their solutions and company effectively in a sales environment. We offer interactive programs that combine coaching, case studies, and/or role-play to simulate realistic sales situations. Through these interactive experiences, salespeople can apply their knowledge of the customer, the product, and their solutions to capitalize on sales opportunities.


Another performance support tool is our industry wikis, a helpful database that provides comprehensive and relevant information from basic terminology to major factors affecting the industry. We currently have wikis developed and maintained by industry experts for the  Insurance, Financial Services, Healthcare and Life Sciences, and Technology, Media, and Telecommunications industries. Check out our wiki page (link) to see how this tool can quickly expand your industry knowledge for business-oriented interactions.

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